Privacy Policy
effective 1/1/2025
Symmetry Counseling , LLC (“we,” “our,” or “the Practice”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your information.
This Privacy Policy applies to information collected through our website, forms, messaging services (including SMS/text messaging), and other communications.
1. What Personal Information We Collect
We may collect the following types of personal information:
Personal Identification Information
- Name
- Address
- Phone number
- Email address
- Date of birth
- Emergency contact information
Health and Service Information
- Appointment and scheduling information
- Insurance and billing information
- Health history or clinical information provided for services
- Communications with providers or staff
SMS / Text Messaging Information
- Mobile phone number
- Message content
- Date and time of messages
- Communication preferences
We collect only the information reasonably necessary to provide services, communicate with clients, and operate our practice.
2. How Personal Information Is Used
We may use personal information for the following purposes:
- Providing counseling and related services
- Scheduling and managing appointments
- Processing payments and insurance claims
- Communicating with clients regarding services
- Sending reminders, updates, or administrative notices
- Responding to inquiries or support requests
- Maintaining records and complying with legal obligations
- Improving our services and website functionality
- Sending SMS/text messages when consent has been provided
We use your information only as permitted by applicable laws, including HIPAA and other privacy regulations.
3. Who Personal Information Is Shared With
We do not sell your personal information.
We may share personal information only when necessary and appropriate, including with:
Healthcare and Business Operations Partners
- Insurance companies and billing processors
- Electronic health record (EHR) systems
- Scheduling and communication platforms
- Payment processors
- Professional consultants or supervisors involved in care or operations
Service Providers
We may share information with trusted third-party vendors who assist in operating our practice, such as:
- Website hosting providers
- IT and data security providers
- Email and communication platforms
- SMS/text messaging service providers
These vendors are required to protect your information and use it only for authorized purposes.
Legal or Safety Requirements
We may disclose information when required by law or when necessary to:
- Comply with legal obligations
- Respond to court orders or subpoenas
- Report suspected abuse or neglect
- Protect the health or safety of individuals
4. SMS / Text Messaging Privacy
If you consent to receive SMS or text messages from our Practice, we may use your mobile number to send:
- Appointment reminders
- Scheduling updates
- Administrative communications
- Service-related notifications
SMS consent is not shared with third parties or affiliates.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.
5. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
- Secure electronic systems
- Password-protected access
- Encrypted communications when appropriate
- Staff training on confidentiality and privacy practices
- Compliance with federal and state privacy laws
6. Your Privacy Rights
You may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request restrictions on how information is used or shared
- Request confidential communications
- Withdraw consent for communications
- File a privacy complaint
To exercise these rights, contact our office using the information provided below.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
- Improve website performance
- Understand user behavior
- Enhance user experience
You may adjust your browser settings to refuse cookies if desired.
8. Children’s Privacy
Our services are not directed to children without parental or legal guardian involvement. We do not knowingly collect personal information from children without appropriate consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.
10. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Symmetry Counseling, LLC
Phone: 801-285-6036
Email: info@symcounseling.com